Last edited by Kazrataxe
Tuesday, May 5, 2020 | History

4 edition of Customer"s choice of Banks in Nigeria found in the catalog.

Customer"s choice of Banks in Nigeria

an assessment of determinants.

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  • 1 Currently reading

Published by Financial Institutions Training Centre in Apapa, Lagos .
Written in English

    Subjects:
  • Banks and banking -- Nigeria.,
  • Banks and banking -- Customer services -- Nigeria.,
  • Financial institutions -- Nigeria.

  • Edition Notes

    Includes bibliographical references (p. 33-34).

    SeriesResearch monograph
    ContributionsFinancial Institutions Training Centre.
    Classifications
    LC ClassificationsHG3431.A6 C874 2004
    The Physical Object
    Paginationxi, 63 p. ;
    Number of Pages63
    ID Numbers
    Open LibraryOL16479600M
    ISBN 109782055247
    LC Control Number2006432377
    OCLC/WorldCa70803908

    the banks and position them to play pivotal roles in driving development across the sectors of the economy. As a result, banks were consolidated through mergers and acquisitions, raising the capital base from N2 billion to a minimum of N25 billion, which reduced the number of banks from 89 to 25 in , and later to 24 (Sanusi, ).Cited by: 3. Impact of Customer Relationship Management on Perceived Bank Performance in Oyo Town, Nigeria Adeyeye, Tolulope Charles [a],* customer choice decisions are at the root of business survival, focusing banks offer to customers the same set of services and the.

    Factors Affecting Customer Demand of Financial Services Offered By Commercial Banks in Nairobi The general objective of this particular study was to examine the factors affecting customer demand for financial Kenya’s financial sector is the third largest in Sub-Saharan Africa after South Africa and Nigeria respectively (World Bank, ).File Size: KB. ISSN ‐ Mediterranean Journal of Social Sciences Vol. 3 (2) May status of the bank and ultimately lead to bank failure. The Central Bank of Nigeria (CBN) reported that cases of attempted fraud and forgery in banks, as at half File Size: KB.

    influence in customers’ choice of banks. This is consistent with the findings of Edris and Almahmeed (). Similarly, in both studies, it was found that attractiveness of bank’s branches and loan charges tend to be less influential among the determinants of bank selection. It is reasonable that customers of bank in Nigeria place. enables customers to bank virtually at any convenient time and place[15]. The authors in [16] [17] believes that “a cornerstone of m-commerce is built by m-banking”; many banks are taking advantage of this innovation in order to increase customer satisfaction, manage cost, increase profits and bring positive transformation of pay-File Size: KB.


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Customer"s choice of Banks in Nigeria Download PDF EPUB FB2

Table 3-The occupational status of the respondents oflntercontinental Bank and Prudent Bank Table 4-Summary of respondents' perceived efficiency of bank staff Table 5-Summary of respondents' attraction by the level of services given to customers by bank staff Table 6-Bank affiliation vs. satisfaction with customer relations activities of banks.

providing recent and extensive evidence on the determinants of bank selection choices in Nigeria, and to better inform bank executives and authorities with insights into the kinds of service customers find most appropriate for their banking needs.

A total of respondents from six most metropolitan cities across the six geo-political. Most Customer Focused Banks- Commercial/Corporate. Corporate customers expect banks to provide higher levels of reliable service and support their businesses throughout the entire value chain.

The data on Table and Fig. present the top ten customer focused bank in Nigeria in the commercial/corporate : Adesoji Oladapo Farayibi.

Get free Research Paper on assessment of customer satisfaction in the banking industryproject topics and materials in Nigeria. This is approved for students in accountancy, business, computer science, economics, engineering, arts.

The importance, effect, causes, relationship, comparison, history, role, solutions are discussed. If 40% of customers who are predominantly the millennial bracket visit the banking halls or the contact centres to transact business or lodge complaints, then the efficiency of banks.

Tanga. These banks have and continue to rely on the attrition of customers from other existing banks and also sourcing for new ones in the market. This calls for a need to improve customer retention techniques by establishing the factors that influence a consumer choice of bank in the banks to avoid the existing customers from switching.

The registration closes Saturday. The Central Bank of Nigeria, CBN, said on Thursday t, bank customers enrolled over 40 million accounts in various banks in the country under the Bank.

In Nigeria, customers of banks have certain rights and duties guaranteed by law, regulation and conventions. This pamphlet articulates some of these rights and duties. YOUR RIGHTS AS A BANK CUSTOMER The Right to be informed: As a bank customer, you have a File Size: 26KB. banks that survived the re-capitalisation and consolidation process carried out by the Central Bank of Nigeria.

Data for the study were obtained from primary and secondary sources. Using random sampling bank customers were selected from the ten banks. The primary data were collected through questionnaires and focus group Size: KB.

Currently, Diamond Bank of Nigeria is estimated to be worth $ billion in terms of asset base. Fidelity Bank Nigeria. This is another great commercial bank in Nigeria. It was established as Merchant Bank in and became a commercial bank in after it was commissioned by the Central Bank of : Obiora Emeka.

conveniently selected external customers from five banks namely, Ghana Co mmercial Bank (GCB), Agricultural Development Bank (ADB), Barclays Bank, Zenith bank. BANK CHARGES AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING SECTOR CHAPTER ONE INTRODUCTION Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met.

Without the presence of customers, the goals and objectives of an organization. When customers open savings account, they received passbook from the bank with which the account would be operated; and when it is a current accounts, they received cheque books for the same purpose.

Today, the banking industry has moved into an era of menu-driven ultra-robust specialized software programmes called banking applications. GTBank keeps its tradition of customer-value-driven banking. With a strong service focus from inception, the bank has kept delivering on a promise of banking ease for customers.

Now you can take the bank with you right to your home, office or even on the road. Effects of Electronic Banking Facilities, Employment Sector and Age-Group on Customers’ Choice of Banks in Nigeria, Journal of Internet Banking and Commerce, vol.

15, No.1, accessed on March E-Banking Services - Features, Challenges and Benefits 51 2. E-BANKING - CONCEPTUAL FRAMEWORK Remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank.

Electronic banking, more commonly known as e-banking, is the newest delivery channel for banking services. Reacting to these changes, banks expand the choice of services offered to the customers and increase their reliance on technology (Al-Smadi and Al-Wabel, ).

Banks have been significantly affected by the evaluation of technology; competition between banks has forcedCited by: It also emphasized the role of the number of working days in achieving better bank services and profitable customer relationship management. The study thus recommends that the Nigeria banking industry should improve the quality of service delivery as it is a prerequisite for achieving a high level of customer : Adesoji Oladapo Farayibi.

Hi: Customer do not perceive Skye Bank as high information technology bank. H3: Customers do perceive all Skye Bank high information technology bank. SIGNIFICANCE OF THE STUDY The impact of information technology has contributed immensely to the growth of the banking industry in Nigeria.

PROECT TOPIC: AN EVALUATION OF BANK AND CUSTOMER RELATIONSHIP IN NIGERIA BANKING SERVICE includes abstract and chapter one, complete project material available AN EVALUATION OF BANK AND CUSTOMER RELATIONSHIP IN NIGERIA BANKING SERVICE (A CASE STUDY OF ACCESS BANK DURING THE PERIOD ) ABSTRACT The main of this study is to find out the extent of bank/customer relationship in Nigeria.

Impact of the Central Bank on the activities of a Bank. The Central Bank of Nigeria governs the activities of banks in Nigeria and provides rules. and guidelines for the execution of activities in the banking industry.

The central bank is. charged with the general control and administration of the monetary and financial sector.Nigeria bank customers are now confident of the financial system and are rest assured that their money is safe as a result of the reforms which took place in the industry over the past couple of years.

Basically there is no bank more sophisticated with unique products as almost all the banks offer same product rapped up with distinct acronyms.Distribution excellence drives customer choice, loyalty, and ultimately profitability • Customers continue to cite convenience as the number one reason for choosing a bank: Retail Bank Selection: % of respondents Branch Close to Home 52% Good Service 36 Convenient ATMs 35 Free Checking 34 Previous Relationship 32 Offers Direct Deposit 24File Size: KB.